As landline phone systems become obsolete, many businesses are moving to VoIP. These systems connect to the internet using a high-speed connection instead of traditional copper wiring.
The latest phone technology offers a variety of useful features that improve call management and collaboration. These include ring groups, extension dialing, and directory assistance.
Visual Voicemail
Visual voicemail is an exciting feature that allows you to see a list of your voicemails and organize them to make it easier for you to access important messages. It also includes options to delete, archive, or forward voicemails and can often transcribe them into text so you can read them instead of listening to them.
This streamlined experience helps you save time and boost productivity. It also lets you glean information more easily and can be useful for distributing important voicemails to colleagues or clients.
Call Recording
Call recording is useful for capturing and reviewing telephonic conversations for training, quality management, and other purposes. It can also help businesses resolve a dispute or disagreement over a phone call.
Call recorders can capture audio from a variety of phone lines. These include analog, T1, E1, ISDN, and PRI lines.
The recordings can be stored on a hard drive or spooled to streaming tape, DAT, or writeable CD. These recordings can be accessed later and are often linked to the incoming phone number.
Best-in-class call recorders integrate with existing contact center and business telephony systems, leveraging the cloud for storage. They also offer advanced technology to support compliance with PCI and GDPR requirements, including removing or anonymizing personal information from calls.
Texting
Texting is a quick and convenient way to communicate with people. It can be used for personal and business purposes.
Businesses use texting for everything from appointment reminders to payment collections. It’s also a great tool for follow-ups after interactions with customers.
The main difference between instant messaging (IM) and texting is that IM requires both parties to use the same application. However, with texting, you can send and receive messages via any device, regardless of the carrier.
Texting is a very popular way to communicate with friends, family, and colleagues. It’s also a useful communication tool in certain situations where calling someone would be inappropriate, such as if you know they’re busy with work or other activities.
Call Waiting
Call waiting is an exciting feature that notifies you if someone is trying to call you while you are on another phone call. This can be especially useful for busy professionals who have lots of phone calls coming in at once. When you have a call waiting, a quick tone or double tone will alert you that a new call is incoming, and you can choose to stay in the ongoing call or pick up the new one.
Call Forwarding
Call forwarding is one of the most exciting features of the latest phone technology services. This feature ensures that your calls are answered even when you or your employees are out of the office or on a business trip.
Enabling call forwarding improves productivity by sending incoming calls to an alternate number when you aren’t available. It also helps customers get questions answered and issues resolved by ensuring they can reach you whenever needed.
This phone management feature can be activated and deactivated using a simple dial code, requiring no special skills or equipment to set up or use. It can also be set to automatically forward calls only when a certain number rings or on a specified date and time.
